Attar Pharmaceuticals (‘we’, ‘us’, or ‘our’) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website attarpharmaceuticals.com or make a purchase from us. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We are the sole owner of the information collected on this website and will not sell, share, or rent this information to others in ways different from what is disclosed in this policy.
1. Information We Collect
1.1 Personal Information You Provide
When you register an account, place an order, or interact with our website, we may collect the following information:
- Full name and contact details (email address, phone number)
- Billing and shipping address
- Payment information (credit/debit card details, UPI, or other payment methods — processed securely and never stored on our servers)
- Order history and product preferences
- Communications you send us, including customer support queries
1.2 Information Collected Automatically
When you browse our website, certain information is collected automatically by our systems, including:
- IP address and device type
- Browser type and version
- Internet Service Provider (ISP)
- Pages visited, time spent, and referring/exit URLs
- Date and time of your visit
- Clickstream data and navigation patterns
This information is used in aggregate form to help us understand how our website is used and to improve the customer experience. It is not linked to any personally identifiable information.
1.3 Cookies and Tracking Technologies
We use cookies — small pieces of data stored on your device — to enhance your experience on our website. Cookies help us:
- Remember your preferences and cart contents
- Understand site usage patterns and popular content
- Deliver relevant offers and promotions
- Improve overall website performance
Cookies on our site are in no way linked to personally identifiable information. You may choose to disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders, including shipping and delivery
- Managing your account and providing customer support
- Sending order confirmations, invoices, and shipment updates
- Communicating promotional offers, new product launches, and newsletters (with your consent)
- Analysing usage data to improve our website, products, and services
- Preventing fraudulent transactions and ensuring the security of our platform
- Complying with applicable laws, regulations, and legal obligations under Indian law
- Responding to your queries, feedback, and requests
3. Membership & Account Information
When you create an account with Attar Pharmaceuticals, we collect and store your membership details to provide you with a seamless shopping experience. This includes your registered name, email address, phone number, saved addresses, and order history.
Your account credentials are protected and it is your responsibility to keep your password confidential. You agree to notify us immediately of any unauthorised use of your account. We will not be liable for any loss resulting from unauthorised use of your account.
4. Order Information
When you place an order on our website, we collect your contact and payment details through our secure order form. This information is used exclusively for:
- Billing and processing your payment
- Fulfilling and dispatching your order
- Contacting you in case of issues with your order or delivery
All payment transactions are encrypted using industry-standard Secure Socket Layer (SSL) technology. A padlock icon will be visible in your browser when you are on a secure page. We do not store your full credit or debit card details on our servers.
5. Newsletters & Marketing Communications
If you subscribe to our newsletter, we will use your name and email address to send you updates about new products, Ayurvedic wellness tips, seasonal offers, and brand news. You may opt out of marketing communications at any time by:
- Clicking the ‘Unsubscribe’ link in any marketing email
- Contacting us directly at info@attarpharmaceuticals.com
Please note that even after opting out of marketing emails, you may still receive transactional communications related to your orders, such as order confirmations and shipping updates. These are service-related messages and cannot be opted out of while maintaining an active account.
6. Sharing & Disclosure of Information
Attar Pharmaceuticals does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
6.1 Service Providers
We engage trusted third-party service providers to assist us in operating our website and delivering our services. These include payment gateways, logistics and courier partners, email service providers, and analytics platforms. These parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6.2 Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests from public authorities (e.g., a court or government agency), or if we believe disclosure is necessary to protect the rights, property, or safety of Attar Pharmaceuticals, our customers, or others.
6.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.
7. Data Security
We take every reasonable precaution to protect your personal information both online and offline. When you submit sensitive information (such as payment details) through our website, it is encrypted and transmitted using SSL (Secure Socket Layer) technology — the industry standard for secure data transmission.
Offline, all personally identifiable information is stored on secured servers accessible only to authorised employees who need such access to perform their duties. These employees are bound by confidentiality obligations.
Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you wish to delete your account or request that we no longer use your information to provide you services, please contact us at info@attarpharmaceuticals.com. We will respond to your request within 30 days, subject to our legal obligations.
9. Children’s Privacy
Our website and products are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such information from our records.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will:
- Post the revised policy on this page with an updated ‘Last Updated’ date
- Notify registered users via email if the changes are significant
- Display a prominent notice on our homepage for a reasonable period
We encourage you to periodically review this page to stay informed about how we are protecting your information. If we change how we use your personally identifiable information, we will notify you by email and provide you with a choice about whether or not to allow us to use your information in the new manner.
Your continued use of our website after any changes to this policy will constitute your acknowledgement of the changes and your consent to abide by and be bound by the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:
Attar Pharmaceuticals
Website: www.attarpharmaceuticals.com
Email: info@attarpharmaceuticals.com
Instagram: _attarpharmaceuticals