Welcome to Attar Pharmaceuticals. By accessing or using our website www.attarpharmaceuticals.com (the ‘Website’) or purchasing any products from us, you agree to be bound by the following Terms and Conditions (‘Terms’). Please read these Terms carefully before proceeding. If you do not agree to these Terms, kindly refrain from using our Website or placing any orders.
These Terms constitute a legally binding agreement between you (‘User’, ‘Customer’, or ‘you’) and Attar Pharmaceuticals (‘we’, ‘us’, or ‘our’). We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms.
1. Eligibility
By using this Website and placing orders, you represent and warrant that:
- You are at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian.
- You are legally capable of entering into a binding contract under applicable Indian law.
- You are not barred from receiving services under any applicable law.
- The information you provide during registration and checkout is accurate, current, and complete.
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe that these conditions are not met.
2. User Account & Registration
2.1 Account Creation
To place an order or access certain features of the Website, you may be required to create an account. You agree to provide accurate, truthful, and up-to-date information during the registration process and to keep your account details current at all times.
2.2 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activity that occurs under your account is your responsibility. You agree to notify us immediately at info@attarpharmaceuticals.com if you become aware of any unauthorised use of your account or any other security breach.
Attar Pharmaceuticals shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.
2.3 Account Termination
We reserve the right to suspend or permanently terminate your account at our discretion, without notice, if we believe you have violated these Terms, engaged in fraudulent activity, or acted in a manner harmful to other users or to Attar Pharmaceuticals.
3. Products & Descriptions
3.1 Product Accuracy
We make every effort to ensure that product descriptions, images, ingredient lists, and pricing information displayed on our Website are accurate and up to date. However, we do not warrant that such information is error-free, complete, or current. In the event of an error in product description or pricing, we reserve the right to correct the error and cancel any affected orders, with a full refund where applicable.
3.2 Ayurvedic & Herbal Products
All products sold by Attar Pharmaceuticals are herbal and Ayurvedic in nature. Results from the use of Ayurvedic products may vary from person to person based on individual health conditions, lifestyle, and other factors. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. We strongly recommend consulting a qualified healthcare practitioner before using any herbal or Ayurvedic product, particularly if you are pregnant, nursing, have a pre-existing medical condition, or are on medication.
3.3 Product Availability
All products are subject to availability. We reserve the right to discontinue, modify, or limit quantities of any product at any time without prior notice. In the event that an ordered product becomes unavailable after your order is placed, we will notify you promptly and offer a full refund or a suitable alternative.
4. Ordering & Payment
4.1 Placing an Order
By placing an order on our Website, you are making an offer to purchase the selected products at the stated price. Your order is confirmed only upon receipt of a confirmation email or notification from us. We reserve the right to accept, decline, or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.
4.2 Pricing
All prices listed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without prior notice. The price applicable to your order will be the price displayed at the time of checkout and order confirmation.
4.3 Payment
We accept payment through various methods including credit cards, debit cards, net banking, UPI, digital wallets, and Cash on Delivery (COD). By making a payment, you confirm that you are authorised to use the selected payment method. All online transactions are processed through secure, encrypted payment gateways. We do not store your full card or banking details on our servers.
4.4 Order Cancellation
You may request cancellation of your order before it has been dispatched by contacting our customer support team. Once an order has been dispatched, it cannot be cancelled. In such cases, you may initiate a return in accordance with our Shipping & Returns Policy after receiving the product.
5. Intellectual Property
All content on this Website — including but not limited to text, graphics, logos, product names, product images, icons, button design, audio clips, and software — is the exclusive property of Attar Pharmaceuticals or its content suppliers and is protected under applicable Indian and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial purposes only. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or its content without our prior written permission.
6. User Conduct & Prohibited Activities
By using this Website, you agree not to:
- Use the Website for any unlawful, fraudulent, or harmful purpose.
- Upload, post, or transmit any content that is defamatory, offensive, obscene, or violates the rights of any third party.
- Attempt to gain unauthorised access to any portion of the Website, its servers, or any related systems.
- Use any automated tools, bots, scrapers, or data mining software to access or extract data from the Website.
- Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
- Interfere with or disrupt the integrity or performance of the Website or its infrastructure.
- Transmit any virus, malware, or other malicious code through the Website.
Violation of any of the above may result in immediate termination of your access to the Website and may be reported to appropriate law enforcement authorities.
7. Product Reviews & User-Generated Content
We welcome honest product reviews and feedback from our customers. By submitting a review or any other content to our Website, you grant Attar Pharmaceuticals a non-exclusive, royalty-free, perpetual, and worldwide licence to use, reproduce, publish, and display such content for promotional and operational purposes.
You represent that any content you submit is your original work, does not infringe any third-party rights, and is not false, misleading, or defamatory. We reserve the right to remove any review or content that we deem inappropriate, offensive, or in violation of these Terms, without prior notice.
8. Disclaimers & Limitation of Liability
8.1 Website Disclaimer
The Website and its content are provided on an ‘as is’ and ‘as available’ basis without any warranties of any kind, either express or implied. Attar Pharmaceuticals does not warrant that the Website will be uninterrupted, error-free, or free from viruses or other harmful components.
8.2 Health Disclaimer
The information provided on our Website regarding our products is for general informational and educational purposes only. It is not intended as medical advice and should not be construed as such. Always seek the advice of a qualified medical professional before beginning any new health regimen or discontinuing an existing one.
8.3 Limitation of Liability
To the fullest extent permitted by applicable law, Attar Pharmaceuticals shall not be liable for any indirect, incidental, consequential, special, or punitive damages — including loss of profits, data, goodwill, or other intangible losses — arising out of or in connection with your use of (or inability to use) the Website or our products, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising out of or relating to these Terms or your use of the Website shall not exceed the total amount paid by you for the specific product(s) that gave rise to the claim.
9. Third-Party Links & Services
Our Website may contain links to third-party websites or services for your convenience. These links do not constitute an endorsement by Attar Pharmaceuticals of such third-party sites or their content. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.
We encourage you to review the privacy policy and terms of service of any third-party website you visit. Your interaction with any third-party site is entirely at your own risk.
10. Privacy Policy
Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy. Please review our Privacy Policy at www.attarpharmaceuticals.com/privacy-policy.
11. Force Majeure
Attar Pharmaceuticals shall not be held responsible or liable for any failure or delay in performance of its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control. This includes, but is not limited to, acts of God, natural disasters, epidemics or pandemics (including Covid-19), war, civil unrest, government action, strikes, power failures, or internet disruptions.
In such events, we will endeavour to notify you as soon as reasonably practicable and resume normal operations at the earliest opportunity.
12. Governing Law & Dispute Resolution
12.1 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms, your use of the Website, or any purchase made through the Website shall be subject to the exclusive jurisdiction of the competent courts of India.
12.2 Dispute Resolution
In the event of any dispute or disagreement between you and Attar Pharmaceuticals, we encourage you to first contact us directly at info@attarpharmaceuticals.com to seek an amicable resolution. We will make every reasonable effort to resolve the matter informally within 30 days of receiving your complaint.
If the dispute cannot be resolved through informal means, both parties agree to resolve it through arbitration under the Arbitration and Conciliation Act, 1996, or through the appropriate courts of India.
13. Amendments to These Terms
Attar Pharmaceuticals reserves the right to amend, modify, or update these Terms at any time. Any changes will be posted on this page with an updated effective date. For material changes, we will notify registered users via email. Your continued use of the Website after any modification constitutes your agreement to be bound by the revised Terms.
We recommend that you review these Terms periodically to stay informed of any updates.
14. Severability & Waiver
If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, unlawful, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any term is effective only if made in writing and signed by an authorised representative of Attar Pharmaceuticals.
15. Entire Agreement
These Terms, together with our Privacy Policy and Shipping Policy, constitute the entire agreement between you and Attar Pharmaceuticals with respect to your use of the Website and the purchase of our products, and supersede all prior agreements, understandings, and representations, whether written or oral, relating to the same subject matter.
16. Contact Us
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please reach out to us:
Attar Pharmaceuticals
Email: info@attarpharmaceuticals.com
Website: www.attarpharmaceuticals.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
By using our Website and placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety.